POLICY

SECTION 1: LEGAL DISCLOSURES (ECTA SECTION 43 COMPLIANCE)

In terms of Section 43 of the Electronic Communications and Transactions Act (ECTA), Teelex makes the following mandatory objective disclosures to consumers:

• Full Legal Name: Teelex (Pty) Ltd
• Registration Number: K2024295857
• Legal Status: A private company registered in terms of the company laws of South Africa.
• Physical Address (Domicilium): PMA House, Block A, SilverLakes Road, SilverLakes, Tijger Vallei, Pretoria, 0181
• Telephone Number: 071 164 2320
• Website Identifier / Domain: teelex.co.za
• Official Email Address: alexander@rteelex.co.za
• Code of Conduct: Teelex subscribes to the consumer protection principles outlined within the ECTA and the CPA.

SECTION 2: DIGITAL TERMS & CONDITIONS OF SALE (ECTA & CPA JOINED)

2.1. Conclusion of Electronic Agreements

In terms of Section 22 of the ECTA, an electronic agreement is concluded between Teelex and a consumer at the precise time and place where the acceptance of the consumer’s offer is received and acknowledged by the Teelex transactional server environment.

2.2. Product Descriptions, Availability, and Pricing

• Pricing Metrics: The standard retail price for a single bottle of Neovexa Hair Growth Serum is R250.00. Value bundle pricing tiers exist at R650.00 for a 3-bottle bundle, R1,200.00 for a 6-bottle bundle, and R220.00 per month for the recurring auto-ship subscription option.
• VAT and Surcharges: All prices displayed on the website are clearly designated as inclusive or exclusive of Value Added Tax (VAT) and exclude regional courier shipping costs unless expressly stated otherwise.
• Stock Realities: In terms of CPA Section 47, if Teelex accepts an order and payment for a product that is subsequently found to be unavailable due to inventory depletion, Teelex shall immediately notify the consumer and refund any sums paid within 10 business days.

2.3. Recurring Auto-Ship Subscriptions

• By opting into the auto-ship subscription model (R220.00/month), the consumer explicitly authorizes Teelex to securely deduct the recurring fee every 30 calendar days.
• Cancellation Rights: The consumer may cancel their subscription at any time via their customer profile interface or by providing written notice to our support desk at least 5 business days prior to the next designated billing cycle.

2.4. Shipping, Delivery, and Risk Transfer

• Teelex delivers goods strictly within the territorial borders of South Africa using authorized third-party logistics operators.
• In alignment with the CPA, risk of loss, damage, or destruction of the goods passes from Teelex to the consumer only upon physical delivery of the package to the address designated by the consumer during checkout.

SECTION 3: THE RIGHT TO CANCEL & RETURNS (ECTA & CPA PROTECTIONS)

3.1. The ECTA Cooling-Off Period (Section 44)

• The 7-Day Window: In terms of Section 44 of the ECTA, a consumer is entitled to cancel any electronic transaction for the purchase of goods without reason and without penalty within 7 (seven) days after the date of receipt of the goods.
• Refund Timelines: Where a transaction is cancelled under this cooling-off provision, Teelex shall provide a full refund within 30 days of the cancellation notice. The direct operational cost of returning the goods to Teelex shall be borne entirely by the consumer.

3.2. Safe Return Window & 30-Day Guarantee

• Separately from statutory frameworks, Teelex offers a 30-day guarantee badge policy on the Neovexa Hair Growth Serum line. Consumers must log their return application with the customer support desk within 30 days of initial delivery to access this structural remedy.
• Goods returned must be handled in strict accordance with our logistics directives. Items verified as defective or broken upon initial transit arrival will be replaced or refunded at zero marginal cost to the consumer.

SECTION 4: PRIVACY & PERSONAL INFORMATION CHARTER (POPIA MANDATES)

4.1. Lawful Grounds for Processing

Teelex acts as a “Responsible Party” under POPIA. We process your data exclusively under the following lawful conditions:

• To execute performance of a contract (processing checkouts and delivery routing).
• To protect the legitimate interests of the consumer.
• Where explicit, uncoerced consent has been supplied (opt-in boxes for promotional tracking).

4.2. Categories of Information Collected

During your interaction with our e-commerce platform, standalone landing pages, or conversational channels, we capture:

• Direct Identifiers: Full names, gender identities, birth demographics, physical delivery coordinates, and mobile/WhatsApp contact routes.
• Commercial Metrics: Payment confirmations, historical transactional receipts, and bundle selection patterns.
• Tracking Infrastructure: Meta Pixels, browser cookies, and automated device tracking tokens used to evaluate funnel performance.

4.3. Data Security Measures

In terms of Section 19 of POPIA, Teelex implements technical and organizational precautions to prevent unauthorized entry, accidental loss, or unlawful processing of client data. Customer payment processing is sandboxed through verified third-party payment gateways; at no point does Teelex capture or retain raw credit card credentials or secret authentication strings on our primary servers.

4.4. Information Officer Designation

The designated Information Officer for Teelex oversees compliance loops, coordinates system audits, and serves as the contact node for data subjects seeking correction or deletion of personal profiles.

• Compliance Contact Email: alexander@teelex.co.za
• Physical Address: PMA House, Block A, SilverLakes Road, SilverLakes, Tijger Vallei, Pretoria, 0181

SECTION 5: DIRECT MARKETING POLICIES (CPA AMENDMENTS & POPIA MERGER)

Because our direct-response growth models utilize behavioral email retention flows (Klaviyo welcome paths, abandoned cart messages, and SMS broadcast triggers), marketing operations must comply with the unified framework of POPIA Section 69 and the CPA Amendment Regulations:

5.1. Database Cleansing Loops

• National Opt-Out Check: All marketing outreach channels operated by or on behalf of Teelex must cross-reference campaign data against the National Consumer Commission (NCC) National Opt-Out Registry on a monthly cycle.
• Any consumer who has registered a pre-emptive block against direct promotional contact must be permanently suppressed from receiving automated messaging sequences.

5.2. Transparency of Identity

• Every marketing message, automated text sequence, or WhatsApp broadcast generated by our systems must clearly state the corporate identity of Teelex.
• This messaging must feature a functional, free, and straightforward path to exit future communications (e.g., a one-click unsubscribe URL link or an explicit text opt-out command).

5.3. Platform Infrastructure Optimization

• Prior to launching any paid social media user acquisition campaigns, administrative managers must verify that the privacy footer assets on the primary domain and all standalone landing pages are correctly configured. Pointing legal links to broken placeholders (#) is an explicit breach of our corporate operational policy.

SECTION 6: GOVERNING LAW AND RESOLUTION ARCHITECTURE

• This Policy Document, along with all digital transactions concluded on our network, is governed by the statutory laws of the Republic of South Africa.
• Any actionable claim or contractual variance arising from online transactions that cannot be resolved amicably through consumer support desks shall be escalated to the relevant regional ombudsman body or the National Consumer Tribunal (NCT) where jurisdiction allows, before embarking on traditional civil litigation pathways.